Refund policy
Return Window
We accept returns within 30 days of delivery.
To be eligible for a return, the book must be:
- Unused
- In its original condition
- Free from markings, writing, highlighting, or damage
Return Process
To request a return, please email us at:
Please include:
- Your order number
- Book title
- Reason for the return
- Photos of the item, if it arrived damaged or incorrect
Once your request has been reviewed, we will provide the return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The item was defective
- The incorrect item was shipped
Original shipping charges are non-refundable unless the return is due to an error on our part.
Refund Processing
Once the returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Please allow 5–10 business days for the refund to be processed
- You will receive a confirmation email once the refund has been issued
Your bank or payment provider may require additional time for the refund to appear in your account.
Exchanges
We offer replacements only for items that are:
- Damaged
- Defective
- Incorrectly shipped
If you receive an item with any of these issues, please contact us at support@wisdomhatchinc.com with your order number and photos of the item.
Non-Returnable Items
Items may not be eligible for return if they:
- Show signs of use
- Contain writing, highlighting, or markings
- Are damaged after delivery
- Are returned without prior authorization
Contact Us
For any questions regarding returns or refunds, contact:
Wisdom Hatch Inc.
Email: support@wisdomhatchinc.com
Phone: +1 (623) 309-4782